Refund Policy

1. Overview
At BlockBio, we are dedicated to providing high-quality digital products. If you are not satisfied with your purchase, please review our refund policy below.

2. Eligibility for Refunds
Refunds may be issued under the following circumstances:

• The product is defective or not as described.
• You experience issues with the product that cannot be resolved through our support.

3. Non-Refundable Items
The following items are not eligible for refunds:

• Products that have been downloaded or accessed.
• Digital products after 30 days of purchase.
• Items purchased at a discounted price.

4. Refund Request Process
To request a refund, please follow these steps:

1. Contact our support team at support@blockbio.xyz.
2. Provide your order number and a detailed explanation of the reason for the refund request.
3. Submit any relevant evidence (e.g., screenshots, error messages).

5. Refund Processing Time
Once we receive your refund request, we will process it within 5-7 business days. You will receive a notification via email regarding the status of your request.

6. Refund Method
Refunds will be issued using the same payment method used for the original transaction. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.

7. Changes to the Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

8. Contact Information
For any questions regarding our refund policy, please contact us at support@blockbio.xyz.